NRMA may be assigning debts without notice to debtors-Fraud a possibility, and may be grounds for aggravated damages in a debtor class action

by Ganesh Sahathevan


Peter Harmer

Peter Harmer
Proud dad, mad Collingwood supporter and 
Chief Executive Officer, IAG
NRMA is a subsidiary of IAG


This writer recently received a  demand to pay   a debt he had never heard of, from a company,which appears to be based in Melbourne,named Australian Receivables Ltd (ARL).
ARL claimed to have knowledge of some thousands of dollars owed the NRMA (and IAG) that arose out of a motor vehicle incident which occurred last year. The NRMA  was involved in that matter, acting as insurer for the other party in that incident.

As it turns out  ARL has been in business with the NRMA  for quite some time. It also appears that the NRMA has been in the habit of not informing debtors that it has assigned its debt to ARL for at least as long. 



User #422489   3 posts
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I had an accident while leaving my driveway to incoming car, but other car got very minor scratches on rear door. As I was at fault, the guy took my details and left as his car was with NRMA, while my car was not insured. Now, after two months, I got a claim from ARL (NRMA) for about 1300 $. As I checked from different repair shops, the damage was only 200 to 300$s, but I was shocked to receive such a big claim. What should I do now, do I have option to get his car repaired or provide a quote.
Any suggestions appreciated..




Dear NRMA Insurance I was involved in an accident over 12 months ago. Over 3 months ago you had ARL debt collection contact me to get compensation for the other vehicle involved which I paid...now today another debt collection company has contacted me for payment of for the same incident? If ever I need insurance in the future rest assured you will not be considered.
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NRMA Insurance Hi Ben, We are sorry for the problems you have described. Could you please personal message us your claim number and contact details so we can look into this further for you.
June 5, 2013 at 11:56am
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This practise is in breach of all sorts of regulations and debtors may all have  a case against the NRMA and IAG for not informing them that their debts had been assigned to someone else, In fact, as is the case with this writer, and the complainants above, it was not  even known that a debt was owed NRMA. It is not unlikely that the debts would all be unenforceable, leaving the NRMA with huge losses and IAG with a not small fall in share price. 

Peter Harmer, CEO IAG, has yet to respond at time of writing,and neither has ARL.
END 

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