Michael Dell says should not expect much from his "low end" RM 2200 Malaysian made products

A  complaint was sent Michael Dell, CEO, Dell Inc, about a RM 2,200Dell laptop which had been purchased in Malaysia and brought back to my home in Sydney.
The laptop was hardly used, and even then at home( ie little if any wear and tear from moving around).
Yet,just after about 15 months of use it longer readily boots.
While the warranty period was 12 months Australian laws, as do Malaysian, actually require that manufacturers of goods repair free of charge if not replace products that are not of merchantable quality, and/or do not meet standards of durability.

The response from Michael Dell, via his officers in Australia, when questioned on the matter of durability is as follows:
 For a low end system that has had no services or support requests in over a year and a half, I would say that this quality is exemplary.

I will leave it to all of you to determine if Malaysians would consider RM 2200 "low end", and in any case, if would consider just " over a year and a half" complaint free usage  " exemplary" quality.

Comments

Popular posts from this blog

Sydney is not Soweto, its Asian migrants are not coloureds, or persons of colour - South African Australian Judge Angus Morkel Stewart's decision in Faruqi v Hanson an insult to anyone who is not white

Ex NSW LPAB Executive Officer Louise Pritchard ,subject of queries from The Australian, hired by Sydney University since early 2019 -NSW LPAB has never explained her departure, UYSD the reasons for her appointment

Strata managers' aversion to contact with tenants can leave strata managers exposed to personal liability