Kärcher says its wet-dry vacuum cleaners are not built to withstand tipping over - Kärcher of Germany suggests replacement rather than repair, despite claims of "sustainable" corporate policies
by Ganesh Sahathevan This worter bought a Kärcher WD 2 Premium Wet & Dry Vacuum Cleaner (pictured above) trusting the brand name, and German technology. However , there was only disappointment for after just a few infrequent uses, the machine lost suction after tipping over on its side, onto a carpeted floor. Parts were replaced, tubes were checked for blockage, but nothing worked. Kärcher was contacted, but disappointingly Kärcher could only suggest that it would be better to buy a new unit , for that would be cheaper than even the cost of inspection by one of their authorised technicians. Another email was sent, this time to CEO Hartmut Jenner. The long winded response is reproduced below in full, but the story is in the last paragraph: So based on these three factors, and that the unit has been tipped over, none of these are a warrantable defect, or simply a manufacturing defect. So this is why it was suggested tha...